klanttevredenheidsonderzoek benteler engineering services                   deze enquête is anoniem en het invullen zal slechts enkele minuten in beslag nemen. de waarden die toegekend worden aan de stellingen zijn 1=helemaal oneens, 2=oneens, 3= niet eens/niet oneens, 4=eens, 5=helemaal eens. als er geen antwoord gegeven kan worden op een stelling, dan is er de optie om 6=niet van toepassing in te vullen.  algemeen stelling helemaal oneens oneens niet eens/ niet oneens eens helemaal eens niet van toepassing 1. ik heb een goed beeld van de diensten die door benteler engineering services worden aangeboden. 1 o 2 o 3 o 4 o 5 o 6 o 2. met welke van volgende diensten van benteler engineering services bent u bekend? (meerdere antwoorden mogelijk) 1 o engineering 2 o protobouw 3 o testing 4 o anders, namelijk……………………. stelling helemaal oneens oneens niet eens/ niet oneens eens helemaal eens niet van toepassing 3. de diensten van benteler engineering services sluiten goed aan op mijn organisatie. 1 o 2 o 3 o 4 o 5 o 6 o 4. ik heb vertrouwen in de dienstverlening van benteler engineering services. 1 o 2 o 3 o 4 o 5 o 6 o 5. benteler engineering services is een innovatieve organisatie. 1 o 2 o 3 o 4 o 5 o 6 o  kwaliteit van de dienstverlening stelling helemaal oneens oneens niet eens/ niet oneens eens helemaal eens niet van toepassing 6. de dienstverlening van benteler engineering services heeft oog voor mijn klant specifieke wensen. 1 o 2 o 3 o 4 o 5 o 6 o 7. de commerciële contactpersoon van benteler engineering services is betrokken bij mijn organisatie. 1 o 2 o 3 o 4 o 5 o 6 o 8. benteler engineering services gaat professioneel om met mij als klant. 1 o 2 o 3 o 4 o 5 o 6 o 9. ik ben tevreden over de competenties van de medewerkers van benteler engineering services. 1 o 2 o 3 o 4 o 5 o 6 o 10. ik ben tevreden over het prijsniveau van benteler engineering services 1 o 2 o 3 o 4 o 5 o 6 o 11. ik ben tevreden over de kwaliteit van de dienstverlening van benteler engineering services. 1 o 2 o 3 o 4 o 5 o 6 o 12. benteler engineering services heeft een juiste prijs-kwaliteitverhouding 1 o 2 o 3 o 4 o 5 o 6 o  communicatie & flexibiliteit stelling helemaal oneens oneens niet eens/ niet oneens eens helemaal eens niet van toepassing 13. benteler engineering services heeft een snelle responstijd op vragen van mij als klant. 1 o 2 o 3 o 4 o 5 o 6 o 14. benteler engineering services informeert mij goed in het geval van een vertraging van de dienstverlening. 1 o 2 o 3 o 4 o 5 o 6 o 15. wanneer er zich een probleem voordoet, wordt dit door benteler engineering services adequaat afgehandeld. 1 o 2 o 3 o 4 o 5 o 6 o stelling helemaal oneens oneens niet eens/ niet oneens eens helemaal eens niet van toepassing 16. ik voel me goed begrepen door de commerciële contactpersoon van benteler engineering services. 1 o 2 o 3 o 4 o 5 o 6 o 17. ik voel me goed begrepen door de technische contactpersoon van benteler engineering services. 1 o 2 o 3 o 4 o 5 o 6 o 18. de offertes van benteler engineering services zijn juist en worden volgens afspraak verstuurd. 1 o 2 o 3 o 4 o 5 o 6 o 19. ik ben over het algemeen tevreden over de communicatie met benteler engineering services. 1 o 2 o 3 o 4 o 5 o 6 o samenwerking stelling helemaal oneens oneens niet eens/ niet oneens eens helemaal eens niet van toepassing 20. ik ben over het algemeen tevreden over de samenwerking met benteler engineering services. 1 o 2 o 3 o 4 o 5 o 6 o 21. ik ervaar de samenwerking met benteler engineering services beter dan ik vooraf had verwacht. 1 o 2 o 3 o 4 o 5 o 6 o 22. benteler engineering services geeft mij het gevoel dat ik als klant centraal gesteld wordt. 1 o 2 o 3 o 4 o 5 o 6 o 23. benteler engineering services kan een toegevoegde waarde aan mijn organisatie leveren in de toekomst. 1 o 2 o 3 o 4 o 5 o 6 o 24. wat zijn aandachtspunten voor benteler engineering services om te verbeteren, zodat ze met u als klant nog beter kan samenwerken in de toekomst? 1 o klantgerichtheid 2 o betrouwbaarheid dienstverlening 3 o innovaties 4 o competenties 5 o anders, namelijk………………. overig 25. zou u benteler engineering services aanbevelen bij anderen in uw omgeving? 1 o ja 2 o nee 3 o misschien 26. welke van de volgende sectoren is het meest van toepassing op uw organisatie? 1 o automotive 2 o openbaar vervoer 3 o bepantsering 4 o industrie 5 o anders, namelijk ………………… 27. hoeveel werknemers (in fte) heeft uw organisatie in dienst? 1 o 1-20 fte 2 o 21-50 fte 3 o 51-100 fte 4 o 101-200 fte 5 o >200 fte 28. als u de dienstverlening van benteler engineering services met een cijfer mag beoordelen, wat voor cijfer zou u dan geven? 1 o ……………………

waarom voor doc2web cms kiezen? enkele voordelen voor zakelijke websites gemak beheer van meerdere sites met een doc2web cms programma uitgebreide bezoekers monitoren met analytics en webstats formulier reply gegevens worden online bewaard met export naar excel of html site pagina aanmaak / update direct vanuit microsoft word data upload direct van excel spreadsheet voor product informatie management en beheer foto’s worden automatisch opmaatgemaakt en geoptimaliseerd voor headers, foto album, product catalogus, online winkel enz. zoekmachine vriendelijk twee klik zoekmachine aanmelding met sitemaps xml generator meta tags beheer per pagina of voor hele site seo, link building service voor hoogste zoekmachine ranking flexibiliteit .net framework voor maximale stabiliteit en flexibiliteit meerdere navigatie menu’s met meerdere sublink niveaus mogelijk vele kant en klare applicaties voor extra site functies ontwerp service voor custom design of gebruik van eigen ontwerp intranet / extranet met instelbare administrator en bezoekers rechten koppelingen tussen site en externe software en databases mogelijk multi-template design per pagina door aan / uit beheer voor meerdere site onderdelen snelle pagina levertijd door uitgebreid cache systeem (content pre-generation) geen ontwerp beperkingen google maps integratie voor beter beheer snelheid korte leertijd door integratie met microsoft word en excel pre-developed website module klaar voor gebruik pre-developed sites: klaar voor aanpassing aan de huisstijl van elk bedrijf betrouwbaar doc2web is een van de eerste cms systemen in nederland; met 10 jaar ontwikkeling voortdurende ontwikkeling en updates van doc2web programma double opt-in voor web formulieren aanmeldingen mailing service voor verzenden van nieuwsbrieven, incl. o.a. statistieken en tracking functies sociaal network integratie van twitter op site pagina’s integratie van blogger op site pagina’s rss nieuws feeds facebook business pages mobiele site oplossingen dynamische mobiele sites volledig doc2web cms voor aanpassen van mobiele sites redirect naar mobiele site automatisch of via keuze menu beheer van mobiele site en website met één control panel

geavanceerde modules van doc2web cms nieuwsmodule met archief een nieuwsmodule met archief zorgt voor een gestructureerd beheer van nieuwsoverzichten op uw website. google sitemaps xml generator met google sitemaps kunt u binnen seconden alle zichtbare pagina’s van uw doc2web cms site aanmelden bij google. dit verhoogt de kans dat uw site pagina’s opgenomen worden in google en andere zoekmachines aanzienlijk. projectcatalogus een projectcatalogus laat uw uitgevoerde projecten online zien. deze is gemakkelijk bij te houden met verschillende foto’s en teksten. gastenboek het doc2web cms gastenboek is populair bij horecabedrijven. het gastenboek is beveiligd tegen spamrobots. berichten worden pas getoond na beoordeling. productcatalogus de productcatalogus heeft uitgebreide functies. hij is gemakkelijk in te vullen en bij te houden vanuit uw excel spreadsheets. winkelwagen de winkelwagen kan worden aangepast aan uw situatie. zo is het mogelijk de leveringskosten in te stellen, btw inclusief of exclusief te vermelden, verkoopinformatie te bewaren, enz. deze module sluit perfect aan bij de doc2web cms productcatalogus. ideal koppeling accepteer online betalingen met ideal. doc2web verbindt uw winkelwagen met de ideal-versie van verschillende banken. paypal koppeling paypal is ook in nederland een belangrijk betaalmiddel, incl. creditcardbetalingen. met een paypal koppeling kunt u paypal betalingen in uw webwinkel accepteren. fotoalbum met het doc2web cms fotoalbum sleept u uw foto’s direct van uw bureaublad naar uw website. de foto’s worden automatisch op maat gemaakt en voor het internet geoptimaliseerd. vacaturemodule met de vacaturemodule kunt u nieuwe collega’s online zoeken. er zijn vacatureoverzichten per afdeling mogelijk, functieomschrijvingen, reactieformulieren met cv-upload enz. foto’s met vergroting met deze optie kunt u kleine foto’s in uw doc2web cms site, per muisover of muisklik vergroten. faq module met de frequent asked questions module kun u veel gestelde vragen beantwoorden met tekst en afbeeldingen. videospeler u kunt video’s op uw site afspelen met doc2web cms videospeler, deze heeft verschillende opties waaronder het afspelen van youtube video’s. audio speler u kunt muziek afspelen op uw doc2web cms site, per pagina of door de hele site. export naar act u kunt uw informatie- en offerteaanvragen exporteren naar act by sage. hiermee maakt u nieuwe contacten aan in uw crm programma met 2 klikken. twitter berichten integratie maak gebruik van de social netwerk mogelijkheden. uw twitter berichten kunnen automatisch in uw doc2web cms site pagina’s worden getoond. blogger berichten integratie combineer uw blog berichten met uw site. met doc2web blogger berichten integratie kunt u uw blog berichten automatisch op uw site tonen. tabs menu de handige tabs menumodule, verdeelt een onderwerp in makkelijk te lezen stukken. veel informatie neemt weinig ruimte in op uw pagina. google maps google maps is geïntegreerd in doc2web cms, u kunt uw kantoor locatie(s), street view en routebeschrijving weergeven zonder advertenties van derden. html site map de html site map genereert automatisch een overzicht van uw website op basis van de menustructuur. zoek module de zoekmodule biedt bezoekers de mogelijkheid razendsnel uw site te doorzoeken, met overzichtelijke resultaatpagina’s. zoek door data base module deze data base module maakt het mogelijk dat uw bezoekers uw product-, project- en andere databases kunnen doorzoeken. bewaarde zoekresultaten door pagina’s met zoekresultaten te bewaren genereert u vele zoekmachine vriendelijke pagina’s in uw site. ppt flashboek het ppt flashboek zet uw powerpoint presentatie om in een dynamisch flash turn-page boek. het opent in uw sitepagina of in een laag boven de pagina. mailing service het doc2web cms mailing service programma beschikt over zeer geavanceerde opties zoals mailing templates, tracking, mail testing enz.

doc2web cms modules multilanguages onbeperkte pagina’s meerdere navigatiemenu’s submenu’s intranet meerdere administrators meta tags velden per pagina html sitemap google sitemap xml generator google analytics webstatistiek leesbare url toggle menu dynamische kolommen (side bar) uitgebreide header mail formulieren builder auto-responders form’s antwoorden bewaren export naar act download projectcatalogus winkel klein winkel groot paypal connect ideal connect ssl certificate productcatalogus zoek door de site zoek door de site database bewaarde zoekresultaten fotoalbums gastenboek faq nieuwsmodule met archief dynamische achtergronden dynamische agenda tabs menu flash carousel e-book google map printmodule forum links mail-a-friend vacaturemodule afbeeldingen met pop-up’s excel naar html reclame zijkant dynamische promotional layer web poll ppt to flash boek mp3 speler video speller you tube module talking heads twitter berichten integratie blogger berichten integratie facebook berichten integratie social media bar facebook like box v marquétekst enquête landing pages mail ... zoekmachine optimalisatie

free online marketing dorpsdijk 150 a 3161, ce rhoon nederland website disclaimer deze website is uitsluitend bedoeld als ...verlening en ter algemene informatie. indien er sprake is van enig uitleg of advies op deze website, heeft dit een algemeen karakter en is de uitleg of het advies niet gericht op een specifieke situatie of probleem. hoewel de informatie op de deze website met de grootst mogelijke zorgvuldigheid wordt samengesteld en free online marketing streeft naar de grootste mate van volledigheid in het verschaffen van informatie, kan free online marketing geen garantie geven dat deze informatie volkomen juist is en/of blijft. bezoekers van de website van free online marketing kunnen dan ook geen rechten ontlenen aan de publicaties op de website. free online marketing aanvaardt dan ook geen enkele aansprakelijkheid voor enige schade die direct of indirect ontstaat als gevolg van het gebruik of als gevolg van de onmogelijkheid van het gebruik van door free online marketing op de website gepubliceerde informatie. alhoewel free online marketing links naar andere internetdomeinen heeft geplaatst met het doel om zijn bezoekers meer informatie te kunnen bieden, heeft free online marketing geen invloed op de verstrekte informatie op deze externe links. vandaar dat free online marketing. zich uitdrukkelijk distantieert van de inhoud van deze externe links. niets van de op de website gepubliceerde gegevens mag worden verveelvoudigd, opgeslagen in een geautomatiseerd gegevensbestand en/of openbaar worden gemaakt, in enige vorm of op enige wijze, hetzij elektronisch, mechanisch, door fotokopieën, opnamen of enige andere manier, zonder uitdrukkelijke voorafgaande schriftelijke toestemming van free online marketing. hoewel free online marketing ernaar streeft dat haar website continu toegankelijk is, kan free online marketing geen aansprakelijkheid aanvaarden voor eventuele gevolgen op welke wijze dan ook ontstaan als gevolg van het feit dat haar website om welke redenen dan ook, op enig moment voor een bepaalde periode niet beschikbaar is. de website kan tevens tijdelijk of definitief buiten gebruik worden gesteld zonder voorafgaande aankondiging. alle rechten zijn voorbehouden. iedereen die zich toegang verschaft tot de website van free online marketing wordt geacht op de hoogte te zijn van het hierboven vermelde.

gemak beheer van meerdere websites met een doc2web programma uitgebreide bezoekersmonitoren met analytics en webstats formulier reply gegevens worden online bewaard met export naar excel of html websitepagina aanmaak / update direct vanuit microsoft word data upload direct van excel spreadsheet voor productinformatie, -management en -beheer foto’s worden automatisch opmaatgemaakt en geoptimaliseerd voor headers, fotoalbums, product catalogussen, online winkels enz. zoekmachine vriendelijk twee klik zoekmachine aanmelding met sitemaps xml generator meta tags beheer per pagina of voor de hele website seo, link building ... voor de hoogste zoekmachine ranking flexibiliteit .net framework voor maximale stabiliteit en flexibiliteit meerdere navigatiemenu’s met meerdere sublink niveaus mogelijk vele kant en klare applicaties voor extra websitefuncties ontwerp... voor custom design of gebruik van eigen ontwerp intranet / extranet met instelbare administrator- en bezoekersrechten koppelingen tussen website en externe software en databases mogelijk multi-template design per pagina door aan/uit beheer voor meerdere websiteonderdelen snelheid korte leertijd door integratie met microsoft word en excel pre-developed sites: klaar voor aanpassing aan de huisstijl van elk bedrijf betrouwbaar doc2web is een van de eerste cms systemen in nederland; met 10 jaar ontwikkeling voortdurend ontwikkelingen en updates van doc2web programma double opt-in voor webformulieren aanmeldingen eigen geïntegreerde mailing ... voor het verzenden van nieuwsbrieven, incl. o.a. statistieken en tracking functies

your site statistics are just one click away open your statistics in doc2web, no need to login analyitics show you how your visitors are interacting with your site. see which pages are the most popular. how long do visitors stay? when do visitors leave? which search terms bring the most visitors? all the information you need to make your site a success. roi for adverts goals set goals in analytics to see sales and conversions. you can monitor the number of visitors who enter your site and reach a goal, for example, buying a product, asking for a proposal or filling a contact form in. complete functions for monitoring campagnes monitor your ... campagnes, banners, offline adverts and more. ecommerce rapports monitor your champagne transactions, search terms, loyalty and statistics channels and multimedia mobile site monitoring mobile websites; monitor which mobile devices are being used to view your site. searching through your site by understanding what visitors are serching for in your site you can shorten the conversion time. dashboards you don’t need to read all rapports, add the information you need to the dashboard for quick viewing. export data ... and export your information direct from analytics to excel, csv or pdf.

the advanced mailing ... spam-policy at campaign monitor, we take permission very seriously. by creating an account and agreeing to our terms of use, you are also agreeing to this anti-spam policy. the law isn’t enough, it’s permission that counts while the can-spam laws are a step in the right direction for reducing the spam problem, we don’t feel they go far enough. our definition of spam goes beyond the laws in most countries and encompasses what we believe to be true permission ... marketing. spam is any ... you send to someone who hasn’t given you their direct permission to contact them on the topic of the .... but that’s not enough. permission is a fuzzy word open to interpretation. let’s get into some specific scenarios so it’s clear what does and doesn’t constitute permission. what kind of ... addresses are ok to send to with campaign monitor? to send ... to anyone using campaign monitor, you must have clearly obtained their permission. this could be done through: an ... newsletter subscribe form on your web site. an opt-in checkbox on a form. this checkbox must not be checked by default, the person completing the form must willingly select the checkbox to indicate they want to hear from you. if someone completes an offline form like a survey or enters a competition, you can only contact them if it was explained to them that you would be contacting them by ... and they ticked a box indicating they would like you to contact them. customers who have purchased from you within the last 2 years. if someone gives you their business card and you have explicitly asked for permission to add them to your list, you can contact them. if they dropped their business card in a fishbowl at a trade show, there must be a sign indicating they will be contacted by ... about that specific topic. basically, you can only ever ... anyone who has clearly given you permission to ... them specifically about the subject you’re contacting them about. what kind of ... address are not ok to send to with campaign monitor? 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every ... you send using campaign monitor must include the following: a single-click unsubscribe link that instantly removes the subscriber from your list. once they unsubscribe, you can never ... them again. the name and physical address of the sender. if you’re sending an ... for your client, you’ll need to include your client’s details instead. how we’ll know if you don’t have permission campaign monitor has numerous layers of approval and monitoring to ensure you comply with our anti-spam policy. here’s a few of them: until your account has been approved by a member of our team, every ... you send will need to be approved. our software is directly integrated into the spam reporting systems for some of the biggest isp’s like hotmail and aol. if you don’t have permission and someone marks your campaign as spam, we’ll know about it the moment that button is pressed. if you receive a complaint rate greater than 0.25% of all recipients (that’s 25 complaints for every 10,000 recipients) your account will be terminated. this is a generous figure that takes into account false spam reports. our team verifies all large lists imported into our software. until we’ve given it the all clear, you can’t send to it. we monitor blacklists and our abuse accounts all day every day. we can pinpoint who is causing us delivery problems or attracting complaints very easily. if we do discover that you’re ...ing people without their permission, we will terminate your account with campaign monitor immediately. in the end, it’s really common sense. take off your marketing hat and put yourself in your recipient’s shoes. if they don’t recognize who you are or aren’t interested in what you’re sending, they’ll think you’re a spammer. it’s that simple. if you have any questions about our anti-spam policy, or if you want to report spamming activity by one of our customers, please contact our abuse department at: postal address campaign monitor 404/3-5 stapleton ave sutherland nsw 2232 sydney, australia telephone +61 2 9521 5312 fax +61 2 9521 5316 ... 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the advanced mailing ... terms of use through the software product, advanced mailing ..., free online marketing provides website operators and other individuals with a variety of tools and resources (including our website) to enable them to collect visitor ... addresses and to create, launch, and manage online ... campaigns (the “...s”). the ...s are provided subject to these terms and conditions, which also incorporate our anti-spam policy, our privacy policy, and any other guidelines, rules or operating policies that free online marketing may establish and post on our website from time to time (collectively the “agreement”). if the european commission standard contractual clauses (processors) apply to your activities then these clauses will be incorporated into these terms and conditions and will form part of this agreement. please read this agreement carefully before proceeding with any use of our website or the ...s. by checking the “i have read the free online marketing agreement. i accept these terms and conditions” box on the free trial page or after logging in for the first time, you accept and agree to be bound by this agreement. if you do not accept the terms and conditions of this agreement, please exit and cease using the ...s immediately. 1. ...s and support 1.1 by posting updated versions of the agreement on the free online marketing website, or otherwise providing notice to you, free online marketing may modify the terms of this agreement and may discontinue or revise any or all other aspects of the ...s at its sole discretion. all such changes shall become effective upon posting of the revised agreement on the free online marketing website. your continued use of the ...s will constitute your acceptance of the variation to the agreement. free online marketing will use reasonable efforts to make you aware of any changes to the terms of this agreement. if you elect to discontinue using the ...s due to any changes to the agreement made under this section 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a sale of any rights in the ...s, the software or the marks. all ownership rights remain in free online marketing or its third party suppliers, as the case may be. 2.3 you represent, covenant, and warrant that you will use the ...s only in compliance with this agreement and all applicable laws (including but not limited to policies and laws related to spamming, privacy, obscenity, or defamation). you agree that you will not access or otherwise use third party mailing lists in connection with preparing or distributing unsolicited ... to any third party. you hereby agree to indemnify and hold harmless free online marketing against any damages, losses, liabilities, settlements, and expenses (including without limitation costs and reasonable attorneys’ fees) in connection with any claim or action that arises from an alleged violation of the foregoing or otherwise arising from or relating to your use of the ...s. you acknowledge that you are responsible for the content of any ...s or messages sent using the ...s. although free online marketing has no obligation to monitor the content provided by you or your use of the ...s, free online marketing may do so and may remove any such content or prohibit any use of the ...s it believes may be (or is alleged to be) in violation of the foregoing. 2.4 the ...s may only be used for lawful purposes. transmission or solicitation of any material that violates netherland or other laws that may apply in your local area is prohibited. this may include material that is obscene, threatening, harassing, libelous, or in any way a violation of intellectual property laws or a third party’s intellectual property rights. 2.5 in using the varied features of the ...s, you may provide information (such as name, contact information, or other registration information) to free online marketing. free online marketing may use this information and any technical information about your use of the ...s to tailor its presentations to you, facilitate your movement through the ...s, or to communicate separately with you. 2.6 free online marketing will not use any of your subscriber lists or any other customer information for any other purposes than those related to the ...s. your customer information will not be shared with any other parties. in addition, free online marketing will not use your customer information for the purpose of sending unsolicited commercial .... 2.7 you will adopt and maintain a policy that complies with all applicable privacy laws and which is at least as stringent as our privacy policy (as modified by free online marketing from time to time). you acknowledge that all personal information that you provide to us has been collected with the relevant individual’s consent, and that you have informed the individual of the purpose for which that information was collected, and that you may provide this information to us for the purposes of use in relation to the ...s. you acknowledge that we may store the personal information that you provide to us on servers located in the united states of america, and you warrant that you have obtained the consent of the relevant individuals to the storage and transmission of their personal information in this manner. 2.8 you must not use the ...s to distribute illegal contests, pyramid schemes, chain letters, multi-level marketing campaigns, or any other prohibited material. 2.9 you must not use the ...s to send ... campaigns that link to or display nudity, obscene content, gambling related content, pharmaceutical related content, illegal software, viruses, or to distribute any other content that we deem inappropriate. 2.10 you must not use the ...s for the sending of unsolicited ... (sometimes called “spam”). see our anti-spam policy (which forms part of this agreement) for further information. 2.11 all rights not expressly granted are reserved. 2.12 the ...s may contain materials produced by third parties or links to other websites. such materials and websites are provided by third parties and are not under free online marketing’s direct control and free online marketing accepts no responsibility or liability in respect of any such third party materials or for the operation or content of other websites (whether or not linked to the ...s). you acknowledge that free online marketing is entitled to require you to remove any link from another website to the ...s which you install without obtaining free online marketing’s prior written consent. 3. reselling and subcontracting the ...s reselling of the ...s to third parties is permitted subject to the following conditions: 3.1 access to, and use of, the ...s by a third party granted access by you (“your customer”): (a) does not in any way diminish your strict obligation to ensure compliance with all these terms of use; and (b) does not in any way diminish free online marketing’s right to enforce these terms of use, without liability to you or the customer, including suspension or termination of access to the ..., whether or not it may have an adverse impact on your customer or the ability of your customer to use the ...s. 3.2 you must: (a) enter into a binding contractual relationship with your customer on terms no less onerous than these terms of use including the free online marketing anti-spam policy; (b) make available to your customer a privacy policy that complies with your local law and is no less onerous in terms of your obligations to your customer than free online marketing’s privacy policy is in relation to the customers of free online marketing. and (c) provide all customer relationship management, including first level support ...s in relation to the ...s, to your customer. 3.3 you hereby indemnify and agree to hold harmless, on an actual indemnity basis, free online marketing, from and against all costs, expenses, losses and liabilities arising in any way (including under statute, the law of tort, equity or any other theory of law whatsoever) from or in relation to use of the ...s by your customer and all other acts and omissions of your customers otherwise taking place on or in relation to the ...s. 3.4 free online marketing does not charge an additional fee for use of the ... by your customers free online marketing will deduct its standard fee and remit to you the balance of all payments received from your customers within [30] days of the date of payment. 4. termination 4.1 you may terminate this agreement at any time by contacting us or by sending written notice to free online marketing, suite 201 3/5 stapleton avenue, sutherland nsw 2232, sydney, netherland. correspondence must include your first name, last name, and your free online marketing username. no refunds will be issued if you terminate this agreement unless your account is in credit and you terminating in accordance with clause 1.1. 4.2 free online marketing may terminate this agreement or the ...s at any time with or without cause, and with or without notice. free online marketing shall have no liability to you or any third party because of such termination. if free online marketing terminates this agreement because you breached this agreement or any applicable laws, no refund will be issued even if you have unused, prepaid amounts for ...s under this agreement. 4.3 free online marketing may delete any of your archived data within 30 days after the date of termination. any statutory retention requirements with respect to your business correspondence remain your responsibility. all sections of this agreement which by their nature should survive termination will survive termination, including, without limitation, ownership, warranties, disclaimers and limitations of liability. 4.4 if you do not log into your account for more than 120 days, the account will become inactive. when an account is classified (at free online marketing’s sole discretion) as inactive, free online marketing will flag that account as inactive. inactive accounts have 30 days to become active or the account and its data, including subscriber signups, may be permanently removed from free online marketing’s database. 5. warranties, disclaimer and remedies use of the ...s and any reliance by you upon the ...s, including any action taken by you because of such use or reliance, is at your sole risk. to the maximum extent permitted by law, free online marketing does not warrant that the ...s will be uninterrupted, accurate or error free; nor does it make any warranty as to the results that may be obtained from use of the ...s. the ...s are provided “as is” and to the extent permitted by law free online marketing disclaims all warranties, express or implied, including (but not limited to) implied warranties of merchantability, fitness for a particular purpose and noninfringement. your sole and exclusive remedy for any failure or nonperformance of the ...s shall be for free online marketing to use commercially reasonable efforts to adjust or repair the ...s, or where such adjustment or repair is not feasible, for free online marketing to either (at its discretion) perform the ...s again or provide you with a refund for the amount you actually paid to free online marketing for the relevant ...s. 6. limitation of liability to the maximum extent permitted by law, under no circumstances shall free online marketing or any of its underlying ... providers, business partners, information providers, account providers, licensors, employees, distributors or agents (collectively referred to for purposes of this section as “free online marketing “) be liable to you or any other person for any loss or damage (including but not limited to direct, indirect, exemplary, special, incidental, cover, reliance or consequential damages, loss of profits or revenue, business interruption, loss of data, or failure to realise anticipated savings or benefits or business opportunities), or for any claim by any other party. free online marketing’s exclusion of liability applies whether the claim is in contract, tort (including without limitation, negligence) or equity and even if free online marketing has been notified of the possibility of such loss or damage. you agree that free online marketing’s liability to you at law will be reduced by the extent, if any, to which you contributed to the loss. in the event that, notwithstanding the foregoing, free online marketing is found liable to you for damages from any cause whatsoever, and regardless of the form of the action (whether in contract, tort (including negligence), product liability or otherwise), to the fullest extent permitted by law the liability of free online marketing to you will be limited to: (a) in the case of goods, the replacement of the goods or the supply of equivalent goods, the repair of the goods, the payment of the cost of replacing the goods or of acquiring equivalent goods, or the payment of the cost of having the goods repaired; and (b) in the case of ...s, the supplying of the ...s again or the payment of the cost of having the ...s supplied again or refund of fees actually paid for the ...s. 7. export of ...s or technical data you may not remove or export from netherland or allow the export or re-export of the ...s, or any direct product thereof, including technical data, in violation of any restrictions, laws, or regulations of netherland and all other applicable countries. 8. miscellaneous 8.1 if any provision of the agreement is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this agreement will otherwise remain in full force and effect and enforceable. 8.2 free online marketing and you agree that this agreement is the complete and exclusive statement of the mutual understanding of the parties and supersedes and cancels all previous written and oral agreements, communications, and other understandings relating to the subject matter of the agreement, and that all waivers and modifications must be in a writing signed by both parties, except as otherwise provided herein. no delay or omission by either party in exercising any right or remedy under this agreement or existing at law or equity shall be considered a waiver of such right or remedy. 8.3 no agency, partnership, joint venture, or employment is created as a result of the agreement, and you do not have any authority of any kind to bind free online marketing in any respect whatsoever. 8.4 in any action or proceeding to enforce rights under the agreement, the prevailing party will be entitled to recover its costs and attorneys’ fees. 8.5 the agreement shall be governed by the laws of the state of nsw netherland without regard to its choice or law or conflict of laws provisions. all legal actions in connection with the agreement shall be brought in the state or federal courts located in sydney, new south wales, netherland. 8.6 the application of the united nations convention on contracts for the international sale of goods (known as the vienna sales convention 1980) is excluded from this agreement. 9. system requirements it is understood that in order to use the ...s, a windows pc with internet explorer 4.0 or higher must be used. additionally, a stable connection to the internet is required. the ...s may work in a limited manner on macintosh, unix, and other platforms, but the ...s were not designed for use on non-windows platforms. additionally, the ...s may work in a limited manner on a non-internet explorer web browser (such as netscape navigator), but the ...s were not designed for use on web browsers other than microsoft’s internet explorer. 10. compliance rules for sending ... (and your spam indemnity) all free online marketing customers must follow the rules of the netherland spam act 2003 (cth) (and equivalent anti-spam legislation in all applicable countries) and free online marketing’s anti-spam policy when sending ...s through the ...s. we require the following (among other things) of all ... messages sent through the ...s: 1. all ...s must contain an “unsubscribe” link or other mechanism that allows subscribers to remove themselves from your mailing list. each such link must remain operational for a period of thirty (30) days after the date on which you send the message, and must be in form and substance satisfactory to free online marketing. you acknowledge and agree that you will not remove, disable or attempt to remove or disable either link. free online marketing scans every campaign for the existence of an unsubscribe link. if an unsubscribe link is not detected, you will be informed and required to include an unsubscribe link before continuing. 2. all ...s must contain non-internet contact information of the sender or the entity on whose behalf the ... was sent, such as that entity’s address or phone number. 3. all ...s must state the reason the recipient is receiving the message. for example, “you are receiving this message from abc company because you signed up for our ... list at www.abc.com.” 4. all ...s must be compliant with any disclosure requirements that apply to the sender (e.g., some countries’ laws require that business letters, including ...s, contain further identification details as to the form of the organization, the place of incorporation, the names of executives etc.) these 4 guidelines will help ensure that free online marketing maintains its reputation and white-listing status with a number of major isps and whitelisting programs. if at any time your campaign is flagged as spam by a recipient, free online marketing reserves the right to cancel your account without notice. for further information in relation to spam, please read our anti-spam policy (which forms part of this agreement, including your spam indemnity). 11. ... and permission practices please see our anti-spam policy for further information. 11.1 you agree to import, access or otherwise use only permission-based lists (note: purchased lists may not be used; please contact free online marketing if you have questions). 11.2 you cannot mail to distribution lists, newsgroups, or spam ... addresses. 11.3 you are responsible for monitoring, correcting, processing unsubscribe requests within 5 days, and updating the ... addresses to which messages are sent through your free online marketing account. 11.4 ...s that you send through the ...s may generate abuse complaints from recipients. you are responsible for ensuring that your ... campaigns do not generate a number of abuse complaints in excess of industry norms. free online marketing, in its sole discretion, shall determine whether your level of abuse complaints is within industry norms, and its determination shall be final, binding and conclusive for all purposes under this agreement. 11.5 free online marketing, at its own discretion, may immediately disable your access to the ...s without refund if free online marketing believes in its sole discretion that you have violated any of the ... and permission practices listed above, or our anti-spam policy. 12. use of the ...s you will not violate or attempt to violate the security of our website or the ...s. you will not hack into the website, free online marketing’s computer systems or the computer systems of other users of the ...s. hacking means unauthorised access, malicious damage and/or interference and includes, without limitation, mail bombing, propagating viruses, worms or other types of malicious programs, deliberate attempts to overload a computer system, broadcast attacks or any other method designed to damage or interfere with the operation of a computer system or website. 13. website and ...s availability from time to time down-time, either scheduled or unscheduled, may occur. free online marketing will work within reason to ensure this amount of down-time is limited. free online marketing will not be held liable for the consequences of any down-time. free online marketing cannot guarantee that any file or program available for download and/or execution from or via the ...s is free from viruses or other conditions which could damage or interfere with data, hardware or software with which it might be used. you assume all risk of use of all programs and files associated with the ...s, and you release free online marketing entirely of all responsibility for any consequences of its use. 14. force majeure free online marketing will not be liable by reason of the failure in the performance of obligations under this agreement by reason of strikes, riots, fire, explosions, acts of god, war, governmental action, or any other cause which is beyond free online marketing’s reasonable control. 15. overseas access the ...s may be accessed throughout netherland and overseas. free online marketing makes no representations that the ...s comply with the laws (including intellectual property laws) of any country outside netherland. if you access the ...s from outside netherland, you do so at your own risk and are responsible for complying with the laws in the place where you access the site.